Cancellation policy

1. Below you will find information about the requirements and consequences of the statutory right of withdrawal for mail-order orders. This does not constitute a contractual grant of rights beyond those provided by law. In particular, the statutory right of withdrawal does not apply to commercial resellers.
 
2. Exceptions to the right of withdrawal
There are statutory exceptions to the right of withdrawal (Section 312d Paragraph 4 of the German Civil Code), whereby we reserve the right to invoke the following provisions towards you:
The right of withdrawal does not apply to distance selling contracts for the delivery of goods manufactured according to customer specifications or clearly tailored to personal needs, nor to the delivery of audio or video recordings or software, provided the delivered data storage media have been unsealed by the customer. The same applies to goods that, due to their nature, are not suitable for return, are subject to rapid perish, or whose expiration date would have been exceeded.
3. We make use of the option to charge you for the costs of returning the goods as follows: You must bear the regular costs of returning the goods within the scope of the statutory right of withdrawal if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the item, you have not yet provided the consideration or a contractually agreed partial payment at the time of withdrawal.
 
Cancellation policy
Right of withdrawal
You may revoke your contractual declaration within 14 days without stating reasons in text form (e.g. letter, fax, email) or - if the item is handed over to you before the expiry of the deadline - by returning the item. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our obligations pursuant to § 312g paragraph 1 sentence 1 BGB (German Civil Code) in conjunction with Article 246 § 3 EGBGB (Introductory Act to the German Civil Code). To comply with the cancellation period, it is sufficient to send the cancellation or the item in good time. The cancellation must be addressed to:

Maxim Coffee GmbH
Reisingerstrasse 3
80337 Munich
Telephone 0179 4268791
Email: info@cafe-maxim.com

Consequences of revocation
In the event of an effective cancellation, both parties must return the services received and surrender any benefits derived (e.g., interest). If you are unable to return or surrender the service received and any benefits derived (e.g., benefits of use) to us, or only partially, or only in a deteriorated condition, you must compensate us for the value. You must only pay compensation for the deterioration of the item and for any benefits derived if the use or deterioration is due to handling of the item that goes beyond testing its properties and functionality. "Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store. Items that can be sent by parcel must be returned at our risk. You will be responsible for the standard return shipping costs if the delivered goods correspond to those ordered and if the price of the returned item does not exceed 40 euros, or if, in the case of a higher price, you have not yet paid the consideration or a contractually agreed partial payment at the time of cancellation. Otherwise, the return shipment is free of charge. Items that cannot be sent by parcel will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. For you, this period begins with the dispatch of your cancellation notice or the item; for us, with their receipt.