Cancellation Policy

1. Below you will find information about the requirements and consequences of the statutory right of withdrawal for mail-order purchases. This does not constitute a contractual grant of rights beyond those provided by law. In particular, the statutory right of withdrawal does not apply to commercial resellers.

2. Exceptions to the Right of Withdrawal
Statutory exceptions to the right of withdrawal exist (§ 312d Paragraph 4 BGB), and we reserve the right to invoke the following provisions: The right of withdrawal does not apply to distance selling contracts for the delivery of goods manufactured according to customer specifications or clearly tailored to personal needs, nor to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the customer. The same applies to goods that, due to their nature, are not suitable for return, may spoil quickly, or whose expiration date would be exceeded.
3. You must bear the regular costs of returning the goods if the goods delivered correspond to those ordered and if the price of the item to be returned does not exceed €40 or if, at a higher price, you have not yet provided the consideration or a contractually agreed partial payment at the time of withdrawal.

Right of Withdrawal
You may revoke your contractual declaration within 14 days without stating reasons in text form (e.g., letter, fax, email) or — if the item is handed over to you before the deadline expires — by returning the item. The period begins upon receipt of this instruction in text form, but not before receipt of the goods by the recipient, and not before fulfillment of our information obligations pursuant to Article 246 § 2 EGBGB and § 312g BGB. To comply with the cancellation period, timely dispatch of the cancellation or the item is sufficient. The cancellation must be addressed to:

MAXIM Kaffee GmbH
Reisingerstr. 3
80337 Munich
Phone: +49 179 4268791
Email: info@coffee-maxim.com

Consequences of Withdrawal
In the event of an effective cancellation, both parties must return the services received and surrender any benefits derived (e.g., interest). If you are unable to return the received service in full or in part, or only in a deteriorated condition, you must compensate us accordingly. You are only required to pay compensation for deterioration and benefits derived insofar as the use or deterioration results from handling of the item that goes beyond testing its properties and functionality. Items that can be sent by parcel must be returned at our risk. You must bear the regular return shipping costs if the goods delivered correspond to those ordered and the price does not exceed €40, or if you have not yet provided the consideration at the time of withdrawal. Otherwise, the return is free of charge. Items that cannot be sent by parcel will be picked up. Payment refund obligations must be fulfilled within 30 days.