Cancellation policy

1. Below you will find information about the conditions and consequences of the statutory right of withdrawal for mail-order purchases. This does not entail any contractual granting of rights beyond those stipulated by law. In particular, the statutory right of withdrawal does not apply to commercial resellers.
2. Exceptions to the right of withdrawal - There are statutory exceptions to the right of withdrawal (§ 312d para. 4 BGB), whereby we reserve the right to invoke the following regulations against you:
   There is no right of withdrawal for distance contracts for the supply of goods that are made to the customer's specifications or are clearly tailored to personal needs, nor for the supply of audio or video recordings or software if the delivered data carriers have been unsealed by the customer. The same applies to goods that, due to their nature, are not suitable for return, can spoil quickly, or whose expiration date would be exceeded.
3. We reserve the right to charge you for the costs of a return as follows: You are responsible for the regular costs of return shipping under the statutory right of withdrawal if the delivered goods correspond to the ordered goods and if the price of the item to be returned does not exceed 40 euros, or if, in the case of a higher price, you have not yet paid the consideration or a contractually agreed partial payment at the time of withdrawal.

Cancellation policy - Right of withdrawal

You may cancel your contract within 14 days without giving reasons in written form (e.g., letter, fax, email) or – if the goods are delivered to you before the end of this period – by returning the goods. The cancellation period begins upon receipt of this notice in written form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312g paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the EGBGB. Timely dispatch of the cancellation notice or the goods is sufficient to meet the cancellation deadline. The cancellation notice should be sent to:

Maxim Kaffee GmbH
Reisingerstr. 3
80337 Munich
Phone 0179 4268791
Email: info@cafe-maxim.com

Consequences of revocation

In the event of a valid cancellation, both parties are obligated to return any goods or services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received goods or services, or any benefits derived from them (e.g., advantages of use), either in whole or in part, or only in a deteriorated condition, you must compensate us accordingly. You are only required to compensate us for deterioration of the goods or benefits derived from them if the deterioration or benefits are due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning. "Ascertaining the nature, characteristics, and functioning" means testing and trying out the respective goods as is possible and customary in a retail store. Goods that can be shipped by parcel post must be returned at our risk. You are responsible for the regular return shipping costs if the delivered goods match your order and if the price of the item being returned does not exceed €40, or if, in the case of a higher-priced item, you have not yet paid the full purchase price or a contractually agreed partial payment at the time of your cancellation. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel post will be collected from you. Refunds must be processed within 30 days. This period begins for you when you send your cancellation notice or return the item, and for us when we receive it.